Shipping
1. Processing Time
1. Processing Time
- Standard orders: 1-3 business days after order confirmation.
- Customized jerseys (name, number, patches): 3-7 business days for production.
- Weekends and public holidays are not counted as business days.
2. Shipping Time
Delivery time depends on your location.
Region Standard Shipping:
- United Kingdom3-5 business days
- Europe 5-10 business days
- US/Canada 8-15 business days
- Australia/New Zealand10-15 business days
- Rest of World 10-20 business days
Estimated time – customs or weather delays may occur.
3. Shipping Cost
- Free standard worldwide shipping on orders over $50 USD
- For orders under $50, shipping cost is calculated at checkout.
4. Tracking
All orders include tracking. You will receive a tracking link by email once your order ships.
5. Customs & Duties
- Prices do not include import duties or VAT for your destination country.
- You are responsible for any customs fees. Please check your local customs policy.
6. Incorrect Address
Please provide the correct shipping address. Return or reshipment fees due to address errors are the buyer’s responsibility.
7. Lost or Delayed Packages
- If tracking shows “delivered” but you haven’t received it, contact your local post office first.
- If still not received after the estimated time, email service@jerseydex.com – we will help track it.
Returns + Exchanges
1. Return Period
You may return items within 30 days after receiving your order.
2. Return Conditions
- Items must be unworn, unwashed, unaltered, with original tags and packaging.
- Customized jerseys (with printed name, number, or patches) are not eligible for return unless there is a manufacturing defect or printing error.
3. Exchange
To exchange for a different size or style:
- Contact us first to check availability.
- Exchange requests must also be made within 30 days, and items must meet return conditions.
- Customized jerseys generally cannot be exchanged (except for quality issues).
4. Defective or Wrong Items
If you receive a defective jersey, incorrect printing, or the wrong product, please email photos to service@jerseydex.com within 7 days of delivery. We will replace it for free or issue a full refund (including shipping).
5. Return Shipping Cost
- Non-quality issues (e.g., wrong size, change of mind): buyer pays return shipping.
- Quality issues or our mistake: we pay return shipping.
6. Refund Method
- After inspection, we will issue a refund to your original payment method within 7 business days.
- Original shipping fees (unless quality-related) are non-refundable.
7. How to Start a Return
- Email service@jerseydex.com with your order number, reason for return, and photos (if applicable).
- We will reply within 2 business days with the return address.
- Ship the item back and keep the tracking number.